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| Shipping & Returns Policy |
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SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you
specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be
shipped in multiple boxes or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling
charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the
entire order. Should you have any questions or concerns regarding these charges, feel free to email us at help@visikey.net.
RETURN POLICY AND LIMITED GUARANTEE AGAINST DEFECTS
Every third party product you buy from VisiKey.net is backed first by the product manufacturer's warranty.
VisiKey.net's 30 day limited warranty against defects, may also apply. VisiKey.net's 30 day limited warranty is a defective exchange
policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either
the manufacturer or VisiKey.net. Leased merchandise is not eligible for this warranty. Due to licensing and copyright laws, we do not accept
returns on software once a package has been opened. Defective software will be exchanged for the same title only according to VisiKey.net's limited
30 day warranty described above. Hardware confirmed as defective by the product manufacturer or VisiKey.net will either be exchanged or repaired at our
sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and
conditions may vary by product or manufacturer. VisiKey.net will assist customers whenever possible in gaining satisfaction with product manufacturers.
For assistance or to exchange a defective product please call 866.683.2276. Products returned for exchange must be in new condition, original packaging and
include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse
for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RA number issued by VisiKey.net or when the product
manufactures or distributors return policies supersede ours.
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